Your account
Delete your account
You can delete your Smuggy account and personal data at any time, with or without the app.
In the app
Open Smuggy, go to Account, tap Delete my account and confirm. If you'd like a copy of your data first, tap Download my data.
On this page
Sign in below the same way you sign in to the app (Apple, Google, or a code to your phone where that option shows), then confirm. Deletion happens right away.
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By email
If you can't sign in, write to smuggy@tendground.com from any address with the subject "Delete my account" and the phone number or the Apple or Google email on the account. We'll verify you control it and delete the account within 30 days, usually much sooner.
What gets deleted
- Your phone number, sign-in methods, profile, language and time zone
- Claims nobody else joined, your invite links, friendships, group memberships, blocks and reports you filed
- Your track record and ratings, push tokens and notification settings
- The text of comments you wrote on other people's claims
What stays, without your identity
- Claims other people joined, and their rulings. They're part of the other participants' records, so they stay, shown as from "a deleted user" with no name, phone number or link to you. Open claims others joined are cancelled.
- Purchase records. Tax and accounting laws require us to keep them; they're kept without your name or phone number.
- Unused credits end when the account is deleted and can't be restored.
- A Smuggy Pro subscription ends on our side, but the store keeps billing it until you cancel: cancel it in your App Store or Google Play settings before or after deleting.
Backups are overwritten within 30 days. See our Privacy Policy for details.